Overview
Because all of our products are made-to-order just for you, returns and exchanges are limited. Please read carefully to understand what is and isn’t eligible for return.
🚫 Personalized Items & Custom Orders
All personalized items are final sale and non-refundable, unless the product is defective or damaged upon arrival. This includes custom text, color choices, or any product created just for you.
📦 Returns & Exchanges (Non-Custom Items Only)
Wrong Size?
If you ordered the wrong size, I accept exchanges on non-personalized items.
You are responsible for return shipping costs, and the item must be unworn, unwashed, and in original condition. Once I receive the return, I can send you the correct size.
Size charts are posted on every product — please check them carefully before ordering to avoid additional shipping costs.
⚠️ Defective or Damaged Items
In the rare case your item is damaged or defective:
• Photographic proof is required.
• Photos must be clear, well-lit, and unedited.
• I may request additional photos — not because I don’t believe you, but because my print partner requires them to issue a refund to me.
If the issue is confirmed, I’ll refund or replace the item. No need to ship it back.
📬 Return Process
If your item qualifies for a return or exchange:
- Email me at [email protected] with your order number and issue.
- If approved, you will receive return instructions.
- Send the item back at your cost (unless it’s defective).
- Once received, I’ll process the refund or replacement.
Returns without prior contact will not be accepted.
⏳ Time Limits
• Claims for damage or defect must be submitted within 14 days of delivery.
• Exchanges for sizing errors must be initiated within 30 days of delivery.
• Items returned without approval or outside this window will not be eligible.
🎁 Gift Orders
If the item was marked as a gift and shipped directly to you, I can issue a store credit. Otherwise, refunds go to the original buyer.
🔥 No Returns On:
- Personalized or customized itemsSale items
- Signs or flags (unless defective)
- Items not in original condition
- Items returned after 30 days
- Items returned without prior approval
❓Questions?
Email me at [email protected] with any concerns. I’m happy to help where I can, and I appreciate your support for a small, independent shop!
